Shipping policy
Shipping Policy
Medical Services Platform Operated by Next Day Nutra ("NDN," "we," "us," or "our")
Last Updated: July 2026
Note: This is a draft template prepared for internal review. It is not legal advice and should be reviewed by the operations/fulfillment team and legal counsel before publication, particularly to confirm actual carrier, timelines, and cost figures once finalized with Extensiv.
1. Overview
This Shipping Policy explains how orders placed through the Platform — including physician-branded storefronts — are processed, fulfilled, and delivered. All orders are fulfilled by Next Day Nutra through our fulfillment partner, Extensiv, regardless of which physician's storefront the order was placed through.
2. Order Processing Time
- Orders are typically processed within 3-7 business days of purchase confirmation.
- Orders placed on weekends or holidays will begin processing the next business day.
- Subscription (recurring) orders are processed automatically on each renewal date and follow the same fulfillment timeline as one-time orders.
- You will receive an email confirmation once your order has been placed, and a separate notification once it has shipped.
3. Shipping Methods and Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [Insert range, e.g. 3–7 business days] | [Insert cost or "Calculated at checkout"] |
| Expedited Shipping | [Insert range, e.g. 2–3 business days] | [Insert cost] |
| Overnight Shipping | [Insert range, e.g. 1 business day] | [Insert cost] |
Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery times may vary based on destination, weather, carrier delays, or other circumstances outside our control.
4. Shipping Destinations
- The Platform currently ships to addresses within [Insert: the United States / specific states / etc.].
- We do not currently ship to [Insert any excluded regions, e.g. P.O. boxes, APO/FPO addresses, international addresses], unless otherwise noted at checkout.
- Physicians and patients should confirm their shipping address is accurate and complete before submitting an order, as NDN is not responsible for delays or non-delivery resulting from incorrect address information provided at checkout.
5. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the delivery destination. [Insert any free-shipping thresholds, e.g. "Orders over $X qualify for free standard shipping."]
6. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor your shipment's progress directly with the carrier.
If you have not received tracking information within [Insert number] business days of your order being processed, please contact customer support (Section 10).
7. Subscription Shipments
For products purchased on a recurring subscription:
- Shipments are automatically scheduled based on your selected frequency.
- You will be notified in advance of each upcoming subscription shipment and charge.
- You may modify your shipping address, delivery frequency, or pause/cancel your subscription at any time through your account, subject to the cutoff windows described in your subscription settings.
8. Delayed, Lost, or Damaged Shipments
- Delayed shipments: If your order has not arrived within the estimated delivery window, please contact customer support so we can investigate with the carrier.
- Lost shipments: If tracking indicates delivery but you did not receive your package, please contact customer support within [Insert number] days so we can initiate a carrier investigation or arrange a replacement, at our discretion.
- Damaged shipments: If your order arrives damaged, please contact customer support within [Insert number] days of delivery, along with photos of the damaged product and packaging, so we can arrange a replacement or refund in accordance with our Returns Policy.
9. Order Changes and Cancellations
Because orders are processed quickly to ensure fast delivery, we may not be able to modify or cancel an order once it has entered fulfillment. If you need to change or cancel an order, please contact customer support as soon as possible after purchase, and we will make reasonable efforts to accommodate the request before it ships.
10. Customer Support
All shipping-related questions, regardless of which physician's storefront an order was placed through, are handled directly by Next Day Nutra customer support:
Next Day Nutra Customer Support [Insert support email] [Insert support phone number] [Insert support hours]
Physicians are not responsible for handling shipping inquiries, order tracking, or delivery issues; all such support is managed centrally by Next Day Nutra.
11. Changes to This Policy
NDN may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment processes, or service areas. The "Last Updated" date at the top of this page reflects the most recent revision.