Shipping Policy

Last updated: August 1, 2026

This Shipping Policy explains how Protocol Therapeutics processes and delivers customer orders. Please review it before placing an order.

Where We Ship

We deliver to valid addresses in:

• All 50 United States
• Washington, D.C.

We do not ship to U.S. territories or international destinations. Products may not be purchased for export.

Shipping Methods and Charges

The available shipping methods, shipping charges, and estimated delivery window for your order will be displayed at checkout.

You are responsible for providing a complete and accurate shipping address. You may be responsible for additional costs caused by an incorrect or incomplete address, to the extent permitted by law.

Processing and Delivery Estimates

Delivery dates are estimates—not guarantees. Delivery may be delayed because of:

• Product availability
• Carrier delays
• Weather
• Address problems
• Holidays
• Safety or legal restrictions
• Events outside our reasonable control

We may use carriers such as USPS and FedEx. Please use the tracking information in your shipping confirmation to monitor your delivery.

Changing or Cancelling an Order

To request an order cancellation, contact us at support@protocoltherapeutics.com before 11:00 a.m. Central Time on a working day, excluding holidays. This is our daily fulfillment cutoff.

Requests received at or after the cutoff—or on a non-working day or holiday—may not be processed before the order ships.

Cancellation is not guaranteed. Your order is cancelled only after Protocol Therapeutics confirms the cancellation.

Once an order has shipped, it cannot be changed or cancelled.

Damaged, Incorrect, Expired, or Missing Items

Please contact us within 15 days after delivery if your order contains an item that is:

• Damaged
• Defective
• Incorrect
• Expired
• Missing

Please include:

• Your order number
• The product name
• The lot number
• The expiration date
• Photographs of the product and packaging
• A description of the problem

Keep the product and all packaging until we tell you whether they should be returned, retained, or discarded.

After reviewing the claim, we may provide a replacement, refund, credit, return label, or request for additional information.

Orders That Were Not Delivered

If your order was not delivered, contact us within 30 days after the expected delivery date.

We may request tracking information, carrier findings, identity verification, or other reasonable evidence. Repeated or high-value claims may require a carrier investigation before a remedy is approved.

Product Safety and Recalls

Please promptly report suspected tampering, counterfeit products, incorrect labeling, recall concerns, or other serious product problems.

Keep the product, packaging, lot number, receipt, and related records. If a product is recalled or subject to another safety action, follow the instructions we provide regarding its use, return, disposal, replacement, or refund.

For urgent medical needs, contact emergency services rather than customer support.

Contact Us

Email: support@protocoltherapeutics.com

Policy Updates and Controlling Terms

We may update this Shipping Policy at any time. Changes will become effective when the revised policy is posted, unless otherwise stated or additional notice is required by law.

This Shipping Policy is a customer-friendly summary of applicable provisions in our Terms of Service. If this policy conflicts with the Terms of Service, the Terms of Service will prevail.