Return & Refund Policy

Last updated: August 1, 2026

This Refund Policy explains when an order may be cancelled, returned, replaced, credited, or refunded.

Order Cancellations

To request cancellation, contact us at support@protocoltherapeutics.com before 11:00 a.m. Central Time on a working day, excluding holidays.

Requests received at or after the cutoff, or on a non-working day or holiday, may not be processed before shipment.

Cancellation is not guaranteed. A cancellation is effective only after Protocol Therapeutics confirms it.

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

Once an order has shipped, it cannot be changed or cancelled.

Return Eligibility

You may request a return within 15 days after delivery if the product is:

• Unopened
• Unused
• In its original packaging

You must obtain return authorization before mailing anything to us. Products sent without authorization may be refused.

Opened ingestible products are not returnable unless:

• The product was damaged or defective
• You received the wrong product
• The product was expired
• The product is subject to a recall
• A return or replacement is required by law

How to Request a Return

Contact us at support@protocoltherapeutics.com.

Please provide:

• Your order number
• The product name
• The reason for the return
• Any photographs or supporting information we reasonably request

If the product is damaged, defective, incorrect, or expired, also provide the lot number and expiration date and keep the product and packaging until we provide instructions.

Do not mail a product until you receive return authorization and shipping instructions.

Returns We May Refuse

To the extent permitted by law, we may refuse a return involving:

• A product returned outside the return period
• An opened ingestible product that is not damaged or defective
• Missing original packaging
• Tampering or alteration
• Abuse or improper storage
• Unauthorized resale
• Missing lot or expiration information
• Fraud or unsupported claims
• Product-integrity or safety concerns

Return Shipping Costs

Return shipping costs may be deducted from your refund unless the return resulted from:

• An error by Protocol Therapeutics
• Transit damage
• A product defect
• A product recall
• A situation in which applicable law requires otherwise

Original shipping charges are generally nonrefundable unless required by law or Protocol Therapeutics caused the return.

Damaged, Defective, Incorrect, or Expired Products

Contact us within 15 days after delivery.

After reviewing the claim, we may:

• Replace the product
• Issue a refund
• Issue a credit
• Provide a prepaid return label
• Request additional information

Nothing in this policy limits any warranty, recall, product-safety remedy, or consumer right that cannot legally be waived.

Lost or Undelivered Orders

If an order was not delivered, contact us within 30 days after the expected delivery date.

We may require tracking information, a carrier investigation, identity verification, or other reasonable evidence before approving a replacement or refund.

Subscription Orders

Cancelling a subscription stops future recurring orders and charges. It does not automatically cancel or refund an order that has already been processed.

A processed subscription order is subject to the same return and refund rules described in this policy.

Subscription changes, pauses, skips, or cancellations must be completed before the next renewal is processed.

How Refunds Are Issued

Approved refunds are issued to the original payment method unless the law requires otherwise.

Protocol Therapeutics will initiate an approved refund within seven business days after:

• The refund is approved; or
• A required return is received and inspected

Your bank or payment provider may need additional time to post the credit to your account.

Refunds include the eligible product amount and applicable tax. Discounts and credits will be allocated proportionally.

To the extent permitted by law, we may deny abusive, fraudulent, duplicate, or unsupported claims.

Product Recalls and Safety Issues

A recalled or unsafe product may qualify for return, replacement, refund, disposal, or another remedy according to the instructions provided for that product.

Please retain the product, packaging, lot number, receipt, and related records until you receive instructions.

Contact Us

Email: support@protocoltherapeutics.com 

Policy Updates and Controlling Terms

We may update this Refund Policy at any time. Changes will become effective when the revised policy is posted, unless otherwise stated or additional notice is required by law.

This Refund Policy is a customer-friendly summary of applicable provisions in our Terms of Service. If this policy conflicts with the Terms of Service, the Terms of Service will prevail.